Hapag-Lloyd Cruises Club

BONUS MILES

Bonus miles on board - experience the value of loyalty, cruise after cruise

As a Hapag-Lloyd Cruises Club member, not only will you enjoy many exclusive advantages - you will also be richly rewarded. Look forward to valuable bonus miles that you collect on every one of your cruises on our ships. And, of course, you can also use them again there - for example, in exchange for beverage credit and many exclusive offers.

Premium membership

The Hapag-Lloyd Cruises Club honors particularly active members with the Gold and the Platinum status. When you have collected 15,000 bonus miles, you will receive the Gold status and the Platinum status when 50,000 bonus miles have been credited to your account. To determine your status as a premium member, all the miles you collect are added together, including those you have meanwhile redeemed for offers.

Collecting bonus miles

You can collect the following number of bonus miles for each night on board our ships:

MS EUROPA / MS EUROPA 2: 360 bonus miles per night
HANSEATIC nature / HANSEATIC inspiration / HANSEATIC spirit: 300 bonus miles per night

The only exceptions are cruises for which Hapag-Lloyd Cruises does not act as the tour operator and cruises at reduced or special rates. Early booking, combination or on-board booking discounts do not affect the bonus miles. After the end of the cruise, the bonus miles will be credited to your bonus mile account. Bonus miles cannot be collected with Private Jet Travel.

The acquired bonus miles will remain fully valid for five years. They will expire only if no further cruise is undertaken within this period.

Each time your bonus mile account status changes, you will receive a statement of account at the beginning of the following month.

Please note that for cruises starting on or after 1 January 2026, only 50% of the bonus miles will be credited for cruises booked in the SILVER fare due to the underlying travel price reduction. This applies to all new bookings from 1 April 2025. 180 bonus miles per night can be earned on board the EUROPA and EUROPA 2 for bookings in the SILVER fare. And 150 bonus miles per night on board our expedition ships. Bookings in the PLATINUM and GOLD fares remain unaffected by this change. If you have any questions, please do not hesitate to contact us.

Convert bonus miles

Bonus miles can be converted to on-board credit for beverages, laundry services (max. €100 per person and journey), internet as well as for the spa area and hairdresser (services only, not for the purchase of products). The use of bonus miles for personal trainers and golf pro is also possible.

You can decide how many bonus miles you wish to use. The incremental options for the stated credits are as follows:

Bonus miles	Credit
700	50 €
1.400	100 €
2.100	150 €
2.800	200 €
3.500	250 €

... and so on in corresponding increments. Bonus mile credits are not limited.

Check bonus miles

Check your bonus miles online!

Register with your e-mail address at My bookings | Hapag-Lloyd Cruises or log in to our guest portal ‘My bookings’ with your existing account. Select ‘Profile’ under your name at the top right. Under the ‘Club membership’ tab, you can now view your current bonus miles balance.

Please note: A separate account with a separate e-mail address is required for each person and this e-mail address must be stored in your customer data.