The safety and security of our guests and crew is our highest priority. For that reason, we kindly request that should you become aware of someone being injured or of unsafe or possibly illegal behavior during your cruise holiday that you immediately notify the ship’s management so our security staff and/or medical personnel can respond in an efficient manner.
This may be done by calling the ship’s emergency telephone number listed in the directory of services in your stateroom; or by calling or going to the Reception Desk. If you do not immediately report an injury or unsafe/illegal behavior this delay may cause ship’s personnel to be unable to effectively respond to the situation and unable to properly preserve information or evidence that could assist law enforcement’s investigation and prosecution of those responsible.
Hapag-Lloyd Cruises has a zero tolerance policy for crime onboard its vessels and reserves the right to report any/all criminal allegations to the German authorities and/or any other national, state or local law enforcement agency.
The safety and security of our guests and crew is our highest priority. For that reason, we kindly request that should you become aware of someone being injured or of unsafe or possibly illegal behavior during your cruise holiday that you immediately notify the ship’s management so our security staff and/or medical personnel can respond in an efficient manner.
This may be done by calling the ship’s emergency telephone number listed in the directory of services in your stateroom; or by calling or going to the Reception Desk. If you do not immediately report an injury or unsafe/illegal behavior this delay may cause ship’s personnel to be unable to effectively respond to the situation and unable to properly preserve information or evidence that could assist law enforcement’s investigation and prosecution of those responsible.
Hapag-Lloyd Cruises has a zero tolerance policy for crime onboard its vessels and reserves the right to report any/all criminal allegations to the German authorities and/or any other national, state or local law enforcement agency.
Newly enacted U.S. federal law also requires us to do the following:
On voyages that embark or disembark in the United States Hapag-Lloyd Cruises onboard its vessels, which are authorized to carry at least 250 passengers, is required to report serious felonies, including homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of USD 10,000 as well as missing U.S. nationals to the U.S. Federal Bureau of Investigation (F.B.I.) by telephone as soon as possible and later on in writing. The F.B.I. can assert criminal jurisdiction in all of these circumstances. Each of the nations visited, as well as the vessel’s nation of registry and Germany, may also assert jurisdiction and/or impose additional reporting requirements.
For missing persons or (serious) felonies arising at any time during a voyage you may independently contact the F.B.I., U.S. Coast Guard, the German or other local law enforcement authorities. We have included contact information for some of these entities and the U.S. National Sexual Assault hotline down below. Additionally the Reception Desk is always happy to assist you in finding the contact information for the relevant authorities.
National Center for Victims of Crime
(referral organization for help in your home town)
800-394-2255
www.ncvc.org
National Organization for Victim Assistance
(referral organization for help in your home town)
800-879-6682
www.trynova.org
Rape, Abuse & Incest National Network
(24 hour hotline and referral organization for help in your home town)
800-656-4673
www.rainn.org
For US passengers, a list of worldwide embassies can be found at:
http://www.usembassy.gov
US passengers may also contact the U.S. overseas citizens services. Contact information can be found at:
http://travel.state.gov/travel/tips/emergencies/emergencies_1212.html
German passengers can find a list of German worldwide embassies and consulates here:
http://www.auswaertiges-amt.de/DE/Laenderinformationen/03-WebseitenAV/Uebersicht_node.html
For other nationals, a list of worldwide embassies and consulates can be found at:
http://www.learn4good.com/visa.htm
You may also ask the Reception Desk to assist you in accessing the above websites while onboard if you need to contact the local embassy or consulate. The Reception Desk is furthermore happy to help you in locating the relevant contact information for your embassy or consulate if it is missing from the information provided or if you need assistance in finding a local law enforcement contact information for ports of call.
U.S. Cruise Vessel Security and Safety Act (CVSSA)
The U.S. Cruise Vessel Security and Safety Act (CVSSA) of 2010 prescribes security and safety requirements for most cruise ships that embark and disembark in the United States. The Act mandates that reports of criminal activity be reported to the F.B.I.. Per the Act, the U.S. Coast Guard is responsible for posting via internet portal cruise line reporting statistics provided by the F.B.I. To view the Cruise Line Incident Reporting Statistics and the Coast Guard Crime Statistics Data, please click here: here.
