Legal

Terms and conditions

Cruise preparations and planning

Terms and conditions of travel valid for bookings made after March 1, 2024 show PDF PDF download
Our fare structure show PDF PDF download
Terms and conditions of travel valid for bookings made after February 15, 2023 show PDF PDF download
Booking form show PDF PDF download

QUESTIONS AND ANSWERS

Compilation of frequently asked questions and answers on the topics of travel planning, arrival and departure and life on board

our FAQ

General cruise information

EU regulations concerning the rights of passengers when travelling by sea show PDF PDF download
Montreal Convention show PDF PDF download
Information about the collection of personal data show PDF PDF download
Travel cancellation insurance certificate - valid only for PLATINUM- and SILVER-fare show PDF PDF download
Warsaw Convention show PDF PDF download
Passenger Bill of Rights show PDF PDF download

Dispute resolution in consumer matters

The European Commission provides a platform for the online resolution of consumer disputes under http://ec.europa.eu/consumers/odr/. Hapag-Lloyd Cruises, a TUI cruises GmbH company is currently not participating in this voluntary procedure for alternative dispute resolution, which is why the European online dispute resolution platform cannot be used by our customers.