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Find your cruise nowAll good things come in threes - this also applies to our fare structure. The three fares PLATINUM, GOLD and SILVER differ in terms of the services included and their availability.
| Services | PLATINUM can be booked any time |
GOLD Limited |
SILVER Only subject to availability |
| Suite/cabin and deck | Free choise of cabin/suite and deck | Hapag-Lloyd Cruises chooses cabin/suite and deck at the beginning of the cruise | Hapag-Lloyd Cruises chooses cabin/suite and deck at the beginning of the cruise |
| Shore excursions | Shore excursions bookable after their publication | Shore excursions bookable after their publication | Shore excursions bookable 14 days after their publication |
| Cancellation fee insurance | yes (20 % excess) | yes (20 % excess) | - |
| Early booking discount | yes (depending on booking date) | yes (depending on booking date) | - |
| Deposit when boooking |
20 % must be paid up to 365 days prior to departure 25 % must be paid between the 364th and 181st day prior to departure 30 % must be paid from the 180th day prior to departure Must be paid immediately within 30 days prior to departure |
20 % must be paid up to 365 days prior to departure 25 % must be paid between the 364th and 181st day prior to departure 30 % must be paid from the 180th day prior to departure Must be paid immediately within 30 days prior to departure |
40 % must be paid up to 365 days prior to departure 45 % must be paid between the 364th and 181st day prior to departure 50 % must be paid from the 180th day prior to departure Must be paid immediately within 30 days prior to departure |
| Combination discount | yes (depending on offer) | - | - |
| Discounts for children | yes | yes | yes |
| Travel package to/from arrival/depature points | at a surcharge (depending on offer) | at a surcharge (depending on offer) | at a surcharge (depending on offer) |
| Pre- and postcruise programmes (conducted in German) |
at a surcharge (depending on offer) | at a surcharge (depending on offer) | at a surcharge (depending on offer) |
| Golf & Cruise package | at a surcharge (depending on offer) | at a surcharge (depending on offer) | at a surcharge (depending on offer) |
| Travel concierge | at a surcharge | at a surcharge | at a surcharge |
|
Included services are contained in all fares - read more |
FAQs zur neuen Preis- und Angebotsstruktur
We have revised the pricing model without making any major changes. Since March, we are calling our previous normal printed sales prices the PLATINUM fare, and the guaranteed cabin will become the GOLD fare. The SILVER fare is a new addition. If there are special conditions for already published cruises, these can be found here. The aim of the changes is to make the price and offer structure even more transparent and easier to understand.
Changing bookings between fares is generally possible. In the event of changed bookings, the General Terms and Conditions of Travel of Hapag-Lloyd Cruises apply to all fares.
In the event of cancellations in the PLATINUM, GOLD or SILVER fare, the General Terms and Conditions of Travel still apply.
Cancellation fee insurance (20 % excess) is included in the PLATINUM and GOLD fares. Further information on the insurance included can be found here.
In the SILVER fare, cancellation fee insurance and curtailment insurance can be booked as an option for all customers from the European Union and the European Economic Area. Customers from Switzerland with bookings in the SILVER fare have the option of booking cancellation fee insurance and travel curtailment insurance through ERGO Switzerland. For all other countries, Hapag-Lloyd Cruises cannot offer cancellation fee insurance. Hapag-Lloyd Cruises recommends taking out cancellation fee insurance directly with the customer’s local travel agency.
Insurance for combined cruises (combination SILVER with GOLD/PLATINUM)
If a cruise in the SILVER fare is combined with a cruise in the GOLD or PLATINUM fare, cancellation fee insurance (20 % excess) is also included for the part of the cruise in the SILVER fare via the collective agreement. This exception for the SILVER fare only applies to combined cruises. Further information on the insurance included can be found here.
The on-board booking discount is granted in all fares.
The combination discount is granted in the PLATINUM fare. No combination discount is granted in the GOLD and SILVER fares.
If there are special conditions for cruises that have already been published, these are found in the SILVER fare. This applies to single and double rooms.
We would like to further strengthen our online communication and transparency. The current valid prices can be viewed online at any time.
In den Tarifen PLATIN und GOLD wird eine Frühbucherermäßigung gewährt. Ab Hauptkatalog 2025/2026 ist die Frühbucherermäßigung ein fixer Euro-Wert.
Sobald die Landausflüge veröffentlicht werden, werden Buchungen im PLATIN- und GOLD-Tarif informiert. Buchungen im SILBER-Tarif erhalten diese Information 14 Tage nach der Veröffentlichung. Auch bei nachträglich veröffentlichten Landausflügen können zuerst Buchungen im PLATIN- und GOLD-Tarif buchen.