Useful information from A-Z

Video baby monitors can be borrowed from Reception (subject to availability) so you can enjoy life aboard the EUROPA 2 free from worry while your child is sleeping. The device consists of a nightlight-amplifying camera and a small hand-held device that you carry with you. This enables you to take a peek inside your suite at any time and from any location on the ship. In addition, an audio alarm is activated to let you know whenever there is any sound inside your suite.

Belvedere
The place with the finest view of the ship and the sea - with panoramic windows to ensure you never miss a thing. The Belvedere on Deck 9 is an atmospheric lounge with a library, where select coffee and tea specialities are served. Readings and concerts are also held here.

Collins
For those who like the quiet life. Sit back and relax in the comfortable armchairs in the Collins on Deck 4 with a strong rum, a fullbodied whisky or a fine rarity from the biggest gin selection at sea. And maybe with a Cuban speciality from the humidor, because guests are also welcome to enjoy tobacco products in the Collins.

Club 2
A casual atmosphere, intoxicating sounds and a diverse programme of concerts, comedy and cabaret: in the Club 2, the night always feels young. Enjoy the best sours or a classic sidecar at the bar.

Piano Bar
During the day, the Piano Bar is a wonderful meeting place on Deck 4. The soft sounds of the pianist on the Steinway grand piano in the Foyer provide a soothing backdrop before and after dinner. This is the perfect ambience in which to dream of the experiences that still lie ahead of you and savour a relaxing drink as you revel in a truly special environment.

Pool Bar
There is also a bar by the sun deck and the pool. With fresh juices, snacks for breakfast and lunch, vitamin-rich wraps, coffee and crispy waffles, your culinary needs will be met during the day at the Pool Bar on Deck 9.

Sansibar
The unforgettable charm of "Germany's most famous beach bar" is there for your exclusive enjoyment on Deck 8. At this popular open-air bar, glorious views and fresh sea air are part of the experience. Here you can start your day with a late breakfast and spoil yourself with small culinary delights right through to the evening hours when the DJ livens up the dance floor of this popular meeting point.

There is a bathrobe laid out for each guest in their suite. If it does not fit, your stewardess will be happy to provide you with another that is the right size.

All suites are fitted with two permanently adjoined beds. In addition, the sofa can be used as a bed for a third person. The lying surface of the sofa ranges from approximately 70 × 240 cm (2.3 × 7.9 ft)(Owner Suites) to 70 × 205 cm (2.3 × 6.7 ft) (Grand Ocean Suites), 70 × 190 cm (2.3 × 6.2 ft) (usable up to a maximum age of 15 years; Penthouse and Grand Penthouse Suites) and 70 × 175 cm (2.3 × 5.7 ft) (usable up to a maximum age of 12 years, Veranda Suites) to 70 × 160 cm (2.3 × 5.2 ft) (usable up to a maximum age of 10 years; suites for use by disabled guests) and approximately 70 × 140 cm (2.3 × 4.6 ft) (usable up to a maximum age of 6 years; in Ocean Suites). Family Apartments are not furnished with a sofa.

The boutique sells an extensive range of exclusive ladies’ and men’s fashions, personal hygiene products, gifts and souvenirs. Please note that customs regulations of many countries prohibit the opening of the boutique when the ship is docked in ports. The jewellers’ shop WEMPE offers a range of precious watches, selected jewellery and flawless diamonds.

Due to its exceptional importance as the control centre for nautical and technical processes, the bridge is a highly sensitive area. For this reason and in accordance with international regulations, it is not open to the public. However, we would like to give you the opportunity to visit the bridge unless prevented by nautical interests or the local regulations of the coastal regions we are passing.

A butler service is available to guests of the Owner Suites, Grand Penthouse Suites and Penthouse Suites. Amongst other things, your butler will attend to unpacking and packing your luggage, will serve meals and drinks in your suite, will take on the ironing of your clothes and provide many other services.

For children from the age of 2, there are qualified childcare specialists who organise both special children’s events on board as well as children’s and teens’ excursions. The supervision times for children from 4 years and up are usually from 9.00 to 17.00 hrs and from 18.30 to 22.00 hrs. The supervision times for adolescents from 11 years and up are usually from 9.00 to 17.00 hrs and from 18.30 to 21.00 hrs. During this time, games, sports and creative programmes will be offered. The Kids' Club and Teens' Club provide rooms for supervised playing and are partly accessible outside of the supervision times. Their equipment is appropriate for the age group concerned.

The childcare service in the Knopf Club for children between the ages of 2 and 3 is available for a fee of EUR 65 (USD 80/GBP 60) per day and is available during the following supervision times: from 9.00 to 17.00 hrs and, as part of our sleeping supervision service, from 18.30 to 22.00 hrs. Registration for the Knopf Club is required before commencement of the cruise.

On days at sea, we offer a childcare late-risers service for parents who wish to enjoy a lie-in. In this case, children from 2 years and up are collected from the suite and taken for a group breakfast in one of the restaurants. In addition, on family cruises we also offer special shore activities for children and teens (subject to a charge). We will also be happy to provide an evening babysitter via our chief nanny (subject to availability and for a fee). Please note that the pool is not supervised on board. Guests use the pool at their own risk.

We will check the possibility of dialysis on request. 

On board
There is no set dress code on board the EUROPA 2 during the day. In the evening, however, gentlemen visiting the restaurants on Deck 4 and the Sushi Restaurant Sakura should wear smart casual attire – namely, a long-sleeved shirt, a jacket or a summer suit; short trousers and T-shirts of any kind are not permitted. A tie is not required. In the Yacht Club Restaurant, it is not necessary to wear a jacket in the evening.

Ashore
For excursions or private trips ashore, clothing should be particularly comfortable and practical as well as suited to the route you will travel. Sturdy footwear is recommended and flat shoes are indispensable when on board the ship and ashore. For Zodiac excursions, especially in colder regions, we recommend that you wear waterproof clothing to keep you dry.

The private use of drones is not permitted on board our cruise ships. This applies during the cruise and during lay times in port, as well as at landing points in remote regions. In polar regions, Hapag-Lloyd Cruises places great value on respecting international agreements to protect sensitive natural environments and the animal kingdom in particular. In other regions of the world, approval for the use of drones ashore must be made by the passengers individually and without any intervention by Hapag-Lloyd Cruises. As well as a drone licence, which users must acquire in their country of origin, the relevant approval must be available for presentation at all times. Please take these instructions seriously, since passengers who are in breach of these regulations and licensing requirements will be liable to prosecution.

Your personal email account is available to you during your cruise on the EUROPA 2 via the guest portal. You can receive, send and forward emails. This service is available to you free of charge. Your e-mail address is made up as follows: customerid(at)vip.ms-europa2.com

You will find your six-digit customer number in the box at the top right of your booking confirmation.

In addition, you can receive e-mails using the general e-mail address for the EUROPA 2. The e-mail address is reception@ms-europa2.com 

For further information, please click here.

Further information on embarkation and disembarkation times can be found directly here.

On Deck 8, there are seven Family Apartments altogether that each consist of two units joined by a connecting door.

A fitness studio with high-quality gym equipment and adjacent training area for group training is located on Deck 5. Always there for you and nearby: our personal trainers. They will explain the equipment and exercises to you, and give you new ideas for effective, successful training. Upon request, a personal trainer will give you private training sessions customised to your requirements (subject to a surcharge). Numerous further opportunities for exercising, including golf, hired bicycles, Nordic Walking poles and snorkelling equipment round off the sports programme on board the EUROPA 2 (see also Golf/Golf Simulator/Golf à la carte on page 25). On selected beaches and depending on official regulations you can also loan stand-up paddle boards (SUP boards) or book SUP sessions (both subject to a fee).

We are happy to cater to food allergies where possible and subject to availability. Please let us know your wishes when making your booking. Low-calorie meals are available every day for those who like to eat healthily.

You can optimise your game with the help of modern tech­nology on any EUROPA 2 cruise: the golf simulators on Deck 5 allow you to put your skills to the test at more than 15 top golf courses around the world. Upon request, a PGA professional (subject to a charge) will train you via the video coach or accompany you for a round of golf on the stunning courses along your cruise route.

Can’t get enough of golf? Why not join a Golf & Cruise voyage on the EURPA 2. Click here to find out all about our cruises where everything revolves around the finest sport in the world.

Gratuities are not mandatory on board. Acknowledgement of particularly good service is at the discretion of each guest.

Cruises on the EUROPA 2 offer very limited suitability for guests with reduced mobility. Please note that a large number of our planned Zodiac landings and shore activities require a high level of physical fitness; depending on the conditions, we can only guarantee participation for guests with no mobility restrictions. The EUROPA 2 offers two suites (suites 811 and 813) with fully accessible layout and equipment. We nevertheless highly recommend that you travel together with a responsible companion because, due to special procedures on board a ship, continuous assistance is not possible. Certain groups of people can only be accommodated if they are accompanied. Please bring your own standard-size wheelchair or any other medical equipment with you if you are dependent upon it. Unfortunately, electric wheelchairs and guide dogs cannot be brought on board. Please note that participating in shore activities and going out in the Zodiacs (subject to weather conditions) may not be possible for guests with physical limitations. We reserve the right to restrict participation in group activities to guests who can manage the entire activity without problems and without external assistance. Unfortunately, guests who are dependent on a wheelchair cannot travel in the Zodiacs. Whether or not guests can go ashore by tender boat (when the ship is at anchor) is also dependent on the weather and cannot always be guaranteed. To ensure that you experience a relaxing cruise where everything goes smoothly, before booking please provide us with details of your physical impairment and enquire as to whether we can meet your individual needs.

Are you spending your honeymoon or a milestone wedding anniversary on the EUROPA? In that case, we look forward to making your time together extra special and treating you to superb cuisine with our Honeymoon Special, compiled exclusively for you. You can book the Honeymoon Special at your travel agency or directly through us upon presentation of your marriage certificate. For further information, please ckick here.

The offer applies to honeymoon cruises of seven days and longer (up to a maximum of six months after the date of marriage) and to cruises celebrating the 10th, 20th, 25th, 30th, 40th, 50th, 60th and 65th wedding anniversary (up one month before or after the anniversary date). Please provide a copy of your marriage certificate as verification.

The health and safety of guests and crew members is always the highest priority for Hapag-Lloyd Cruises. Appropriate safety, prevention and hygiene measures are therefore a matter of course on board all Hapag-Lloyd Cruises ships. Qualified medical personnel are present on every cruise. The very well-equipped ship's hospital has a laboratory that can also be used to detect viral diseases. The high OPP Level 3 hygiene status automatically applies in the event of an infection. This includes even more intensive cleaning and disinfection of frequently touched surfaces.

Via the guest portal, you have a direct Internet access. In addition, the whole ship is equipped with Wi-Fi hotspots via which you can access the Internet using a laptop or the tablet available in your suite. Internet use is free of charge for one hour per guest per day. 

Please click here for additional information on our internet and social media packages. 

The jewellers’ shop WEMPE offers a range of precious watches, selected jewellery and flawless diamonds. Please note that customs regulations in many countries prohibit the opening of the jeweller in ports.

The EUROPA 2 has a laundry, dry-cleaning and ironing service (at a surcharge). In the Owner Suites, Grand Penthouse Suites, Grand Ocean Suites and Penthouse Suites, an ironing service is included in the cruise price.

Everything that the avid reader is looking for is here in our on-board library and can be borrowed at any time free of charge. In addition, four PC workstations with printer are at your disposal. Furthermore every suite is fitted with a tablet. 

We have chosen a cashless payment system on board EUROPA 2. We accept the German EC card and the following credit cards: Master Card, American Express and Visa.

The EUROPA 2 has a modern, well-equipped ship’s hospital (Deck 3) under the supervision of an experienced ship’s doctor. Guests who are being treated for any medical condition should contact the ship’s doctor directly after embarkation. It is important to bring any medications required on board with you in sufficient quantities in your hand luggage. In the case of an accident caused by Hapag-Lloyd Cruises or its staff members either on board or during a shore activity organised by Hapag-Lloyd Cruises, treatment is provided free of charge. Treatment for seasickness is subject to a charge if you make use of our medical services. We offer thrombosis preven¬tion medication on board if required (subject to a charge). The treatment on the ship is a treatment which is equivalent to a visit to a doctor abroad (flag state Malta). We therefore recommend that you take out private international health insurance. Payment will be through your on-board account. Hapag-Lloyd Cruises cannot accept liability for the reimbursement of the full amount of the treatments from your respective personal health insurance. Upon request, a dialysis doctor will be available to you on selected cruises.

Soft drinks and beer in the mini bars of the suites are included in the cruise price. In the Owner Suites, Grand Penthouse Suites, Penthouse Suites and Grand Ocean Suites, there are also top-quality spirits provided to you free of charge.

We can provide a selection of digitally printed full editions of international newspapers on request (subject to a fee). The newspapers are delivered to your suite in the morning or according to when they are published. If you are interested, please contact Reception on Deck 4. You can also find other selected international newspapers and magazines (some of which are subject to a fee) on the EUROPA 2 guest portal, which you can access via your own mobile device or the tablet in your suite.

The on-board languages are German and English.

A photographer is on board on every cruise to take pictures during the cruise and on shore. Upon request, they will also print your own photos on photographic paper or burn your digital photos on to a CD (for a fee). In addition there is usually a video producer on board who will record your cruise for you on film. Photos and the film can be purchased.

The approximately 15 m/49 ft long pool is an enticement to dive in and go for a swim. On cooler days, it can be completely enclosed by a glass roof. Comfortable chairs are provided for every guest - either in a sunny or shaded space and in both pleasantly breezy and wind-protected areas. Naturally, here you will also be waited on hand and foot by our attentive service team. Treat yourself to a delicious drink by the pool! There are adequate numbers of deck chairs available on board and, for this reason, you are kindly requested not to leave towels, books, etc. on sunloungers to reserve them if you are going to be away for some time. You can obtain cushions and blankets from the deck steward.

In most of the ports, it is possible for our Reception to arrange to post your postcards and letters. Your suite account will be debited with the appropriate postage charges.

The low-vibration propulsion system reaches a total output of 15,500 kW.

Rstaurant Weltmeere
The Restaurant Weltmeere is the biggest restaurant on board. It is located at the stern of the ship and is quite striking thanks to its spacious room concept. Design elements subtly accentuate the features of the circular room - a successful balance between openness and cosiness. Here, our head chef takes cuisine to new levels. The culinary range spans from international to vegetarian menus, which are all interpreted in new and surprising ways. 

Yacht Club Restaurant
The Yacht Club Restaurant offers an informal setting for all meals. Here you can compile your menu yourself for every meal - exactly to suit your taste. Dishes conjured up and freshly plated by our chefs before your very eyes are a particular speciality - and if you wish, you can also enjoy these delicacies in the open air. 

Restaurant Sakura
The Restaurant Sakura inside the Restaurant Yacht Club awaits you with a modern design. Here, the chef of asian cuisine pampers guests with modern interpretations of Japanese cuisine, as well as exquisite sushi dishes. The Restaurant Sakura is open in the evening. 

Restaurant Serenissima
The purist, elegant interior of the Restaurant Serenissima reflects the quality of its Italian cuisine: everything superfluous has been pared away and the focus is on enjoyment. The chefs of the Serenissima succeed in enchanting their guests with classical dishes and exciting interpretations of one of the world's most popular cuisines. Delight your senses with Ligurian or Neapolitan delicacies in an emphatically superior ambience. 

Restaurant Elements
The atmosphere in the Asian-style Restaurant Elements is inspired by the Eastern way of life - a symbiosis of foreign cultures. Enjoy34 35 great Asian cuisines: traditional dishes prepared according to the principles of five elements cooking, hot, spicy and light or uniquely spiced; in any case, fresh, exotic, wholesome and always served artistically. Lunch in the Restaurant Elements is taken in an open seating arrangement. 

Restaurant Tarragon
The Tarragon, with its dark pillars and bench-style seating upholstered in green, is reminiscent of a charming brasserie in Paris. Here, a breath of Francophile savoir-vivre is in the air, and Frenchoriented cuisine - both simple and sophisticated - is served here. Maybe you are in the mood for rabbit cassoulet with carrot and mint? May we recommend a full-bodied Bordeaux to go with it? 

Grande Réserve
This is a term used worldwide to describe wines of the highest quality - and on board the EUROPA 2, Grande Réserve is the place where connoisseurs and new wine lovers meet to indulge in their passion for fine wine. In two glass, climatised rooms, you will find a vast selection of exquisite wines from around the world. Small dishes are also served as a subtle accompaniment to the wines. And whether it is just to enjoy a good glass or for a private tasting session for up to twelve people, the Grande Réserve wine bar is the perfect venue in which to enjoy some superb rarities in an exclusive setting (subject to a charge). 

Table reservations
Breakfast and lunch on board the EUROPA 2 are taken in an open seating arrangement. You have free choice of seats. This also applies to dinner in the Restaurant Weltmeere and in the Yacht Club Restaurant.

Table reservations for dinner in the speciality restaurants (Serenissima, Tarragon including Grande Reserve, Elements, Sakura) are accepted by the maitre at the beginning of your cruise. Reservations cannot be made prior to departure.

Unfortunately, we cannot accept any table reservations on cruises lasting less than seven days. Different rules apply for guests staying in the Owner Suites and Grand Penthouse Suites.

Every suite has a private safe for keeping your valuables. Further valuables can be deposited in the safe at the Reception.

In order to prevent the risk of fire, items that generate heat or produce a naked flame must not be used on board. Such items include clothes irons, curling tongs, straightening irons, hotplates, candles, tea lights, incense, electric kettles, coffee makers (brought on board), immersion heaters and others. You may, of course, use the hairdryer in your suite.

The internationally prescribed passenger muster drill will be rehearsed, within the first 24 hours of the beginning of your cruise. Participation in the muster drill is mandatory for every passenger. 

At the start of your cruise, you will be provided with a ship ID card, which you are requested to carry with your every time you go ashore. It acts as a substitute for your passport or personal ID card when you board or leave the ship (for example shore activities) and is checked by our security system. The system electronically registers whether you are on board or ashore.

All restaurants on board are non-smoking restaurants. The theatre, the Belvedere, the foyer, Club 2 as well as  the outer terrace of the Yacht Club Restaurant and the entire OCEAN SPA area are also non-smoking areas. Smoking is permitted on the outer terrace of the Sansibar, while the indoor area of the Sansibar is a non-smoking zone. Cigars, cigarillos and pipes may only be smoked in the Collins (also during them day) and in the outside area of the Sansibar. Please note that smoking is not permitted in the suites. Smoking is permitted on the veranda. On the Pool Deck under the magrodome, smoking is not permitted. All other external decks are smoking zones. Smokers are obliged to exclusively use the ashtrays provided.

The ship is fitted with state-of-the-art Blohm+Voss stabilisers that are extended in heavy swell from the sides and can reduce the rolling movements of the ship in rough seas.

Our suite service is available 24 hours a day with selected cold and warm dishes as well as drinks from the bar menu.

Every suite has a visually divided living area (not in Family Apartments and in the fully accessible suites). In the Owner Suites and Grand Penthouse Suites, living and sleeping areas are spatially separated. All suites have colour TV, tablet, telephone, mini bar, hairdryer and Nespresso machine. In the suites above the Club 2 (501 – 513, odd numbers) and below the Sansibar (762 – 769), there could be disturbances from the entertainment programme. Please also take note of the information in the section entitled “Beds”. Here you will find more detailled information about the equipment in our suites.

On Deck 6, Deck 7 and Deck 8 there are a total of 19 Veranda Suites that can be combined with their neighbouring suite by means of a connecting door, should separate bedrooms be preferred. Please also refer to the section entitled "Family Apartment with connecting door".

The EUROPA 2 is equipped with a satellite communications system. Provided the connection to the news satellite is available locally, you can make direct telephone calls to any destination worldwide. Please be aware that a charge is incurred immediately upon dialling a telephone number.

In the interest of all guests, we kindly ask you not to make calls on mobile phones in the restaurants.

If somebody from back home wishes to call you aboard the ship, the satellite communications system also allows for a direct telephone connection on board.

Phone no. of the EUROPA 2: 00870 773233732

Please note that the caller will be charged as soon as he or she dials the telephone or fax number of the EUROPA 2. The caller can enquire with his telephone provider about the precise fees for a satellite phone call or fax; these are beyond the influence of Hapag-Lloyd Cruises.

The EUROPA 2 is GSM enabled by WMS. WMS is a provider of onboard connectivity for cruise ships and planes. This system enables you to use your personal mobile phone or smartphone at sea in areas where your mobile provider cannot generally guarantee connectivity. The system is normally available outside the 12-mile zone. Within the EU, the WMS system will be activated as soon as we are two miles away from the coast.

In all harbours in which the EUROPA 2 lies at anchor, tendering is used where possible with the ship’s own launches (tenders) or motorised inflatable rubber boats (Zodiacs). Please not that, for safety reasons, the minimum age for travelling in Zodiacs is six years.

The travel concierge will be happy to recommend individual shore arrangements, organise your personal tailor-made programme and make of all the necessary bookings (subject to a fee).

Via satellite you will receive the channels available in the region where the EUROPA 2 is currently located.

The guest portal on your TV and tablet lets you select from a range of films and music in many different styles and provides you with detailed information about your cruise at all times. In addition, you can access your on-board account or view the day’s menus, send and receive emails, and much more.

Umbrella and sunshades are available upon request.

All electrical devices in your suite run on 230 V alternating current. A voltage converter that will allow you to use devices rated for 110 V on the European alternating-current network, as well as adapters for German and standard foreign plugs, are available at Reception.

Use of the sauna and steam bath is free of charge. Our OCEAN SPA wellness area offers guests a comprehensive feel-good programme (subject to a charge) – from a wide range of soothing applications and cosmetic treatments using premium-quality products to an on-board hairdresser. Reservations can only be made on board. For an extra charge you can book a Personal SPA either by the hour or by the day. It includes a sauna, your own whirlpool, massage beds and comfortable furnishings for total relaxation.