T H E W O R L D A H E A D O F U S

Waste management The waste on board our ships is separated and disposed of or recycled by specialised com- panies on shore in line with international requirements. Energy management We are also optimising energy consumption beyond the ships’ engines through smart management and LED light- ing, for example. Conscious route planning Prudent route and sensible ship speed management enables us to reduce our fuel consumption by more than 30 %. Optimised hull Optimising the hull in the shipyard helps us to use up to 18 % less fuel – also reducing emissions. Shore power With the exception of the EUROPA and BREMEN, our ships are equipped for shore power. Water management We use a special osmosis system to convert seawater into freshwater. Once the freshwater has been used, biological sewage treatment plants clean the waste water that is produced. Only clear water is pumped back into the ocean; the sewage sludge is appropriately disposed of on shore. Sustainable lubricants Our bow thrusters and stabilisers use sustain- able ecological oil.

1 double page shows some specific approaches. The symbols also indi- cate which of these measures are implemented on our other ships (see pages 8 – 10). THE PERFECT COMBINATION. Environmental measures on board. W hen it comes to sustain- ability, there is rarely one all-encompassing solution. This goes for our ships, too. We combine a To ensure that we not only stay on variety of smaller- and larger-scale course, but even stay a nautical measures to continuously improve mile or two ahead of the game, we our environmental performance. engage in regular discussions. Talking These range from design modifica- to official bodies and authorities, tions that help reduce consumption NGOs, experts, the crew and (of to technical solutions and the use of course) our guests allows us to con- special fuels that decrease air emis- stantly develop new ideas that will sions as well as various measures make our cruises both unforgettable within our daily operations. and as sustainable as possible. We know that we won’t find the This includes using the most sus- answers to every question overnight, tainable printing standard currently but we aspire to improve a little bit available for this brochure, which will more every day. All our ships are only be produced as a small run. The regularly sent to the shipyard for entire production process is carbon- maintenance and modernisation, neutral and has been certified with allowing us to implement new tech- the “Blue Angel” eco-label. This nologies at rela tively short notice. approach also naturally includes the We consider all environmental choice of special recycled paper. aspects when planning our new ships – most recently the ships in our new expedition class. The last

3 21 30 Our e-Zodiacs with electric outboard motors are revolutionising excursions – with no noise or exhaust gases. Less is more – particularly when it comes to plastic. We have therefore drastically reduced our use of single-use plastics. MODERATION – THE KEY TO TOURISM INTERVIEW .................................... 22 A SLOWER PACE OF EXPLORATION ........................................................24 MAINTAINING THE BALANCE ................................................................25 GOING WITH THE FLOW .......................................................................26 IN FOCUS: SOMETIMES LESS IS MORE ����������������������������������������� 28 ORGANICS ON BOARD ........................................................................29 PROTECTING THE OCEANS .................................................................. 30 REGULATED DOWN TO THE SMALLEST DETAIL ......................................... 31 A CONTINENT OF EXTREMES INTERVIEW ................................................. 32 SLOW TRAVEL FOR THE BRYDE’S WHALE ............................................... 34 WIDE-RANGING COMMITMENT .............................................................35 ACHIEVING MORE TOGETHER .............................................................. 36 FOR DIALOGUE AND BINDING STANDARDS ............................................ 37

5 Your ships are already using an investment in our future. The use of a very short travel time of no more than low-sulphur fuel in many regions� heavy fuel oil is not permitted in many 30 minutes, so this option is out of the Why did the management decide regions visited by the expedition ships. question for us. to voluntarily switch to marine It is also banned in many Mediterra- gas oil on all cruises? nean, North Sea and Baltic Sea ports. We set trends and standards in the minimum statutory requirements. on your small ships� What are the Even today, we go far beyond these You offer highly tailored cruises luxury and expedition sectors, including when it comes to environmental stand- challenges to maintaining this standard? ards. We are therefore making massive What do you think of other investments in environmental protec- alternative fuels and propulsion Our guests are experienced travel- tion and have decided that our entire systems such as LNG and hybrid lers and conscious of quality. When “NONE OF OUR FLEET USES ANY HEAVY FUEL OIL. WE SEE THE CON- SIDERABLE ADDITIONAL COSTS AS AN INVESTMENT IN OUR FUTURE.” engines? they choose a cruise, the destin ations are one of the key criteria. This is in Up to now, the infrastructure required contrast to large ships, which are to use LNG has not been available on increasingly becoming destinations our global routes, which include many themselves and need to offer the best small ports, and this is not going to of everything. Our cruises offer small, change in the coming years. This fuel special harbours, exceptional destin- is therefore not an option for us at ations and many premiere destinations fleet will forgo heavy fuel oil completely present. In addition, liquid gas is pro- that large ships cannot even access. from July 2020. Instead, all our ships duced from fossil resources and can More than ever, we need to protect will use marine gas oil on all routes. We therefore be no more than an interim and preserve these destinations, which see the considerable add itional costs as solution. Hybrid engines currently offer fascinate both us and our guests.

7 THE THRILL OF NEW HORIZONS – SINCE 1891. Facts and figures. F rom Hamburg to the world – it has been around 130 years since HAPAG Direct or Albert Ballin invented the cruise. All these years later, we are driven by the same values: a pioneering spirit and a passion for the world and its wonders. With two luxury ships, three expedition ships and a private jet, we offer our guests special cruises to the world’s most beautiful and exceptional destinations – unique experiences included. ALBERT BALLIN PRIVATE JET € 332.5 M TURNOVER*** FLEET OF SHIPS MS EUROPA MS EUROPA 2 MS BREMEN* HANSEATIC nature HANSEATIC inspiration HANSEATIC spirit** AROUND 265 EMPLOYEES ROUGHLY 500 DESTINATIONS PER YEAR BASED IN HAMBURG, GERMANY * Until the end of April 2021 ** From May 2021 *** Business year 2017 – 2018

9 CLOSE TO THE WONDERS OF NATURE. With the new expedition class. Ship category 5 stars Commissioning May and October 2019, May 2021 Gross tonnage 15,650 Passenger capacity 230 (199 for Antarctic exped- itions and circumnavigation of Spitsbergen) Length 138 m (452 ft) Beam 22 m (72 ft) Draught 5.60 m (18 ft) Crew ~ 175 Speed max. 17.1 kn W ith our three new ships, the HANSEATIC nature, HANSEATIC inspiration and HANSEATIC spirit,* we are establishing a new expedition class equipped with state- inspiration and HANSEATIC spirit will be accompanied by experienced expedition teams. The teams of up to 16 people including high-calibre experts, such as biologists, glaciologists of-the-art equipment and environmental technology. These and historians, take guests up close to the wonders of nature structurally identical ships are fast, manoeuvrable and and the special features of the region. They will also be pro- cutting-edge, and they offer a unique combination of true vided with fascinating information about expedition destin- expedition experience with the comfort and service of our ations around the world in the HanseAtrium, where the experts luxury ships. The HANSEATIC nature, for instance, has been give daily presentations, and in the Ocean Academy, where given a 5-star rating by the Berlitz Cruise Guide** and is ranked cutting-edge information technologies can be used to the number-one ship in the boutique ship category. All explore experiences in more depth. Each ship has three res- three of the new ships are “inspired by nature”, a concept taurants offering international gourmet cuisine and flexible reflected throughout each one. Particularly spacious and mealtimes. To boost their energy levels, guests can visit open deck space, two extendible glass balconies and access the spacious pool area with a countercurrent system; the to the foredeck enhance the feeling of getting close to OCEAN SPA with saunas, a relaxation area, massages and nature. Whether cruising to the polar regions or tropical beauty treatments; and a fitness area with a dedicated climes, guests on board the HANSEATIC nature, HANSEATIC host – panoramic view included. ENVIRONMENTAL PERFORMANCE For an explanation of the symbols, see the fold-out page at the front * From May 2021 ** As at 2020

THE MOST E XCLUSIVE FORM OF FREED OM. Take off with the ALBERT BALLIN private jet. I n addition to our cruises by ship, we offer exclusive jour- neys by air independent of regularly scheduled flight con- nections for guests with a real thirst for exploration. These sumption as low as possible. Specific measures include main- taining a consistent speed during taxiing (using just one turbine whenever possible) and planning routes efficiently to extraordinary travels aboard the ALBERT BALLIN private jet avoid flying unnecessary miles. take a maximum of 46 guests to the world’s most beautiful destinations. An experienced tour guide, a five-person service team, experts with specialist knowledge of the area and an on-board doctor attend to passengers’ every need. Guests spend each night in selected hotels and lodges. As part of our comprehensive service, we collect guests’ visas, offer check-in without a wait and arrange events and programme items in selected destinations exclusively for our guests. As on our ships, we consider the environment wherever possible. We charter the ALBERT BALLIN private jet from a subsidiary of Iceland Air, one of the few airlines worldwide with an environmental management system certified in accordance with ISO 14001. The crew are also trained to keep fuel con-

“YOU HAVE TO COMMUNICATE A LOT, EXCHANGE INFORMATION AND ALWAYS BE OPEN – OTHERWISE YOU’LL QUICKLY HIT A WALL.” introduced. We also took this step in make our cruise a reality. We have to other sensitive regions such as the Ant- plan in the very long term, although arctic and Kamchatka some time ago. not necessarily to the same extent if The logical continuation of this step is to we plan to visit a tiny Pacific island in implement it across the entire fleet and Micronesia. They would be surprised to all routes with completion in July 2020. hear that we have to set binding sched- ules two years before we arrive. It’s like a big jigsaw with nautical, official environmental standards and require- What are the challenges of plan- and tourist pieces. You have to com- ments such as carrying out well-docu- ning cruises in remote regions and municate a lot, exchange information mented water and waste management, how long does it take to get from and always be open, otherwise you’ll planning our consumption efficiently, the idea for a new route to the quickly hit a wall. It takes years to make following fuel purchase rules and first cruise? codes of conduct for visits ashore, and some ideas a reality – such as the North East Passage, through which we were much more. Naturally, we fulfil these Apart from navigation charts, there is the first non-Russian passenger ship to requirements and in some cases go often very little information available travel. That took ten years to plan, and beyond the required standards. To give about seldom-visited regions, even it feels even better when a cruise like one example, we have been forgoing today. You can’t draw on the experi- that becomes a success and our guests heavy fuel oil in the Arctic in favour of ences of other ships, so you need to are happy. This is what motivates us low-pollutant marine gas oil since 1993, have good contacts or find people who and this is what we put all our energy long before legal requirements were know the area well and can help us to and creativity into every day.

Certificates We have voluntarily chosen to make MS EUROPA 2 the first cruise ship world- wide to be assessed in line with the IMO’s Energy Efficiency Design Index (EEDI). The certificate confirms its comparatively low CO₂ emissions: 31 % less than cruise ships of a similar size. EEDI classification is now compulsory for new ships, which means that our new expedition ships also fulfil the requirements. The renowned classification society DNV-GL has awarded the Environmental Passport – Operation to all our ships. This documents Hapag-Lloyd Cruises’ commitment to running its fleet as sus- tainably as possible. Very few cruise ships hold an Environmental Passport. DNV-GL reviewed the emissions of our ships along with other environmentally relevant data and has confirmed that we are below the defined limits. Every ship in our fleet is certified in accordance with ISO 14001, the inter- 17 THE COURSE IS CLE AR. Our guiding principles. O f course, we are not the only ones considering how to make ships and cruises more sustainable. Leading The IMO does not focus solely on pro- tecting the oceans – it also aims to ensure a significant reduction in air national standard for environmental man- the way is the International Maritime pollution: by 2050, global CO₂ emis- agement systems. Published in 1996 by Organization (IMO), the specialised sions by ships are to be reduced by at the International Organization for Stand- agency of the United Nations, which least 50 %. ardization and most recently amended in sets guiding principles and gets inter- 2015, this standard defines requirements national agreements off the ground. Strict limits are already in place in for environmental management systems One of its main priorities is to minimise Emission Control Areas (ECAs) – a that can be used to improve environmen- marine pollution caused by ships and form of environmental zone – for the tal performance, fulfil legal and other obli- to avoid it entirely where possible. One sulphur content of fuel and the emis- gations and meet environmental goals. of the key sets of regulations designed sion of nitrogen oxides, for example. to achieve this is MARPOL, a con- From 2020, ship emissions worldwide Every ship in our fleet has the Polar Ship vention valid throughout the world. must have a maximum sulphur content Certificate� Awarded in line with the Among other things, this prohibits of 0.5 % – which is significantly less IMO’s Polar Code, this certification is companies from disposing of waste than the average 3.5 % in conventional mandatory for ships that travel to the such as plastic, metal and paper by heavy fuel oil. By using marine gas oil polar regions. It is intended to further dumping it in the ocean. MARPOL can with a sulphur content of 0.1 %, we can increase the safety of ships and thus to also be used to identify special areas improve on this value even further. offer even greater protection to these in which even stricter provisions apply – sensitive environments. at the moment, these include the North Sea, the Baltic Sea, the Antarc- tic and the Mediterranean.

19 systems, which we can use to reduce water consumption on board without compromising on comfort. When it comes to sustainability, there are obligations – things required by law – and then there are voluntary measures� To what extent does Hapag-Lloyd Cruises implement measures voluntarily? In many areas, our own measures go beyond the legal requirements. Ex - amples include the decision not to use heavy fuel oil in particularly sensitive areas – including in places where there was no legal requirement for this – and the complete changeover to marine gas oil with a sulphur content of just 0.1 %. We are also reducing single-use plastic What are Hapag-Lloyd Cruises’ goals for environmental and climate protection? One key goal is to continuously improve our emissions. To achieve this, we are already using SCR catalysts on the “THE DECISION TO OPERATE OUR FLEET WITHOUT HEAVY FUEL OIL ON ALL ROUTES IS AN IMPORTANT STEP.” EUROPA 2 and our new expedition mental technologies. While it may often items such as cocktail stirrers and ships and use shore power during lay be challenging, we can also implement straws before this is enshrined in law. times in ports that provide this option. measures on ships retrospectively to We want to continue along this path Another important step is our decision make important changes – with struc- and to gradually identify more areas in to operate all ships without heavy fuel tural restrictions, of course. One example which we can employ alternatives to oil on all routes. NABU has recently rec- is the use of Preval water-saving better preserve resources. ognised this by stating publicly that we are pioneers compared to other cruise operators. We are also consciously reducing the speed at which our ships travel. This requires less fuel and lowers CO₂ emissions in the process. What other specific measures and areas of action do you have, and what are their challenges? Using new ships allows us to act more sustainably from the outset with design modifications and cutting-edge environ-

21 A NEW WAY TO POWER CLE AN E XCURSIONS. Harnessing electric mobility. F or many guests, excursions and trips ashore in practic- ally untouched areas are the highlight of cruises on our expedition ships. There can be no more intensive way to a conventional 80 h.p. machine while generating no noise or exhaust gases. Quiet boats are particularly useful for wildlife sightings. However, it is not yet possible to replace all Zodiacs experience the shores of the Amazon or the icy expanses with electric models – the charging station makes e-Zodiacs of the Antarctic than by travelling just a few centimetres heavier, low temperatures affect battery life and they take above the surface of the water. And this is exactly what we several hours to charge. For safety reasons alone, it is there- offer in our small, robust and manoeuvrable Zodiacs, rubber fore important that we have traditional Zodiacs on board so boats perfectly designed for extreme conditions. Here, too, that we can refuel quickly and simply if required. However, we we rely on high tech to accommodate nature as much as pos- are confident that this environmental investment will pay off sible – some of the Zodiacs in our fleet are fitted with electric and that the experience gained on our excursions will enable drives. Their outboard motors offer the same performance as us to use more e-Zodiacs in future.

23 maximum of 100 people are allowed our planet is facing. They are deeply ashore in the Antarctic at any time, touched by the beauty and diversity so we always split guests into two of nature. Many of them change their groups. There are strict codes of conduct and everything we do there is regulated by the authorities. Interest may be growing in expedition cruises into the ice, but the number of cruises in these areas will remain manageable. I have been travelling to the polar regions since 1990 and am convinced that it is important to offer tourism in “MANY GUESTS RETURN HOME WITH NEW KNOWLEDGE AND A DIFFERENT UNDERSTANDING OF THE CHAL- LENGES OUR PLANET IS FACING.” moderation. From the outset, I have habits at home and advocate for watched many guests return home these regions in a variety of ways. In a with new knowledge and a differ- sense, they return home as ambassa- ent understanding of the challenges dors for the regions we visit. Thilo Natke has been captain- ing Hapag-Lloyd Cruises ships for more than 22 years.

25 MAINTAINING THE BAL ANCE. Treating ballast water protects flora and fauna. L ike all cruise ships, our ships use ballast water tanks to help maintain an optimal position in the water at all times – regardless of our fuel levels, the number of guests on board or how many provisions we are carrying. These tanks can be used to take on and get rid of seawater to adjust the weight as necessary. Naturally, the water brought on board will contain smaller organisms such as algae and jellyfish. These would normally travel in the tanks for many nautical miles and then be released in another location the next time the ballast water is exchanged. This runs the risk of introdu- cing them to foreign ecosystems where they could disturb the sensitive balance of flora and fauna. To reliably prevent this from happening, all our ships have a ballast water treatment system, which plays an important role in protecting eco- logically sensitive regions. WE PREVENT INVASIVE SPECIES FROM BEING INTRODUCED TO FOREIGN ECOSYSTEMS IN THE BALLAST WATER.

WA STE WATER MANAGEMENT 27 BLACK WATER ALL WASTE WATER IS COLLECTED GREY WATER IN MIX TANKS A FILTER REMOVES BACTERIA AND SUSPENDED SEDIMENT FROM THE PRE-CLARIFIED WATER A MULTISTAGE BIOLOGICAL AND CHEMICAL PROCESS TAKES PLACE IN THE BIOREACTOR REMAINING SEWAGE SLUDGE IS STORED SEPARATELY SEWAGE SLUDGE CLEAR WATER IS PUMPED BACK INTO THE OCEAN PROPER DISPOSAL ASHORE Naturally, there is also a great deal of used water that sewage treatment plants on land. Following this treatment, needs to be cleaned. Our ships are therefore equipped with only totally clean water finds its way back into the ocean. state-of-the-art waste water treatment systems that The small amount of sewage sludge remaining is disposed of perform just as well and work in a similar way to large in an sustainable manner.

2 9 ORGANICS ON BOARD. Sustainable care and delights. W herever possible, we use selected organic products on board the ships in our new expedition class – be it in the kitchens, the spa or the cabins. As well as con­ sidering where the raw materials have come from, we pay particular attention to packaging that offers a sustainable method of disposal. Organic coffee from Textiles – fair for people Organic inside and out: an organic pod and the environment our cosmetics When our guests feel the urge for a The bed linen and all towelling The cabins on the new expedition good cup of coffee in their suites, they items on board our new expedition ships are stocked with certified can use the Nespresso machines ships are certified according to the natural cosmetics developed spe­ that are provided on almost all of the Global Organic Textile Standard cially for us. What makes them ships. In addition to the classic (GOTS). These internationally rec­ special is that the tubes have a Nespresso pods, they can also choose ognised guidelines guarantee sus­ bioplastic content of 95 %, which pods made by Feel Good, which are tainable textile production – from consists of sugar cane and FSC­certi­ 100 % biodegradable and compost­ the organically grown, natural raw fied waste wood and can, of course, able. Alternatively, they can opt for materials to sustainable and be recycled. This reduces the CO₂ compostable pods from the trad­ socially responsible manufacturing footprint of each tube by 30 to 40 % itional coffee­roasting company and transparent labelling. compared with petroleum­based Becking that have been created spe­ cially for Hapag­Lloyd Cruises. Both varieties are filled with top­quality organic coffee. The Becking pods are also available with regular coffee. tubes. The spas on the new exped­ ition ships will also pamper our guests exclusively with premium natural cosmetics comprising plant ingredients and vegan formulas.

31 REGULATED DOWN TO THE SMALLEST DETAIL. Waste management on board. FOOD WASTE SPECIAL WASTE RECYCLABLE WASTE SHREDDING INCINERATION GLASS, ALUMINIUM AND PLASTIC OUTSIDE THE TWELVE- NAUTICAL-MILE ZONE: FOOD REMAINS SMALLER THAN 25 MM (0.98 INCHES) GO INTO THE OCEAN ASHES SHREDDING AND COMPACTING DISPOSAL BY SPECIALIST COMPANIES ON SHORE W aste accumulates wherever people spend extended periods of time. For example on board our ships. How we deal with this waste is regulated by law down to the year. In addition, some countries like the USA and Australia have enacted even stricter national rules that we must adhere to when we call at their ports. To keep things in order, tiniest detail – naturally, Hapag-Lloyd Cruises sticks to every waste is sorted comprehensively on board all our ships – the single one of these rules. The most important internationally graphic above shows exactly how it works. This waste is then binding set of regulations is the International Convention for disposed of by specialist companies on shore. Of course, it is the Prevention of Pollution from Ships, or MARPOL for short. better not to produce waste in the first place. To give one Compliance with these regulations is documented on board example, we consciously aim to waste as little food as possible: in great detail and closely monitored by the authorities. The meals are prepared to order in the a la carte restaurants on most important rule is that disposing of plastic, oil or other board our ships and we do not lay out large dishes of food in substances in the ocean is a criminal offence worldwide. the buffet restaurants; instead, we mainly use live cooking These regulations become more stringent practically every stations where food is freshly cooked for our guests.

33 group of maximum 20 passengers; no more than 100 people are permitted ashore at any time. The UBA has issued two sets of guidelines on particular aspects to be noted; these include avoiding unnecessary noise, maintain- ing a minimum distance from animals and heeding conservation areas. Can you provide an insight into the approval process for an Antarctic cruise? What are the requirements for companies? Cruise passengers do not need to apply to the UBA themselves for approval requirements. The whole examination tive. Hapag-Lloyd Cruises has been to visit the Antarctic. This is usually process takes around half a year and a championing sustainable cruise tourism arranged by the tour operator. The UBA new application must be submitted to for years, designs its cruises to uphold provides four questionnaires on its the UBA annually. website for this purpose: basic ship data, pre-arrival information, proof of experience and post-departure infor- mation. The pre-arrival information includes the cruise route, date and duration of the cruise, planned activ- ities and various ship certificates. The UBA also wants to know what experi- “HAPAG-LLOYD CRUISES GIVES ITS GUESTS THE OPPORTUNITY TO OFFSET THE CO2 EMISSIONS OF THEIR CRUISES.” this approach and supports research and conservation programmes. We also commend the early arrangements made during the planning stage to ensure that ships do not endanger the environment during cruises and we welcome the option for guests to offset CO₂ emissions, which Hapag-Lloyd Cruises has been offering since 2011. ence the captain and crew have of What is your assessment of cruising in the Antarctic. Each cruise Hapag-Lloyd Cruises’ environmen- ship must also submit an environmental tal commitments? impact study. Based on all documents submitted, the UBA assesses the We welcome the fact that Hapag-Lloyd impact the cruise is expected to have Cruises has been a member of the on the Antarctic; cruise ships are International Association of Antarctic assumed to have a minor and only Tour Operators (IAATO) since 1993 and temporary effect on objects of protec- has therefore committed itself to fulfill- tion in the Antarctic. The German ing the association’s requirements. Federal Maritime and Hydrographic Cruise routes and safety plans are Agency (BSH) is involved in checking always coordinated with the IAATO the suitability and safety of ships. After ships that are in the region at the time the cruise, information must be submit- of the cruise. It also uses ships that ted to the UBA about what happened adhere to the applicable MARPOL* on the cruise and showing that the provisions for its Antarctic cruises. Both company has adhered to the approval of these factors are always very posi- * For an explanation of MARPOL, see page 17 Dr Heike Herata manages Section II 2.8, Protection of the Arctic and Antarctic, at the UBA.

35 WIDE-R ANGING COMMITMENT. For people, nature and the climate. W e believe that everyone can do their bit – large or small – to pre- serve nature in all its glory. We therefore then be used to help a project working to improve living conditions in Rwanda. design our shore excursions to protect flora and fauna, particularly in fragile ecosystems, without making them any less fascinating for our guests. Instead, the experts on our expedition cruises teach our guests the importance of treating nature responsibly, which Naturally, we also offset the CO₂ emis- intensifies the experience. By taking sions produced by our company – for guests on tours of the bridge and engine example, when printing our catalogues room, our captains and senior officers and sending out letters. also increase passenger awareness of the many environmental protection On our expeditions, we travel to measures on board. Our passengers may remote, seldom-visited regions around start a cruise as tourists, but many leave the world, many of which have very low as ambassadors for our planet’s most levels of economic development. We are fascinating regions. aware of our responsibility, which is why we provide very practical support for Despite numerous measures to reduce local people. For example, our on-board CO₂ emissions, zero-emissions cruises doctors treat people free of charge are not possible – at least not yet. We in places where there is very little or work with the climate protection organ- no medical care available. We also isation myclimate to offer all our guests donate portable water filter units and the opportunity to offset the CO₂ emis- much-needed educational materials. sions of their cruises – and contribute Whenever possible, the crew purchases 25 % ourselves. Passengers can visit our provisions locally at our ports of call. website and use a climate calculator to In this way, we shorten our transport work out the climate protection contri- routes and support the local economy bution for their cruise; the money will in our target regions. Code of conduct The Arctic and Antarctic Travellers • Must not step on sensitive moss, lichen or grass • Must not throw anything overboard or onto the land • Must never damage the traditional habitat of seals, penguins, seabirds or other wildlife • Must maintain a minimum distance of five metres (16 ft) from penguins, seabirds and seals and 15 metres (49 ft) from fur seals • Must always give the wildlife “right of way” • Must never touch the wildlife • Must not smoke in nature • Must not enter protected areas or research stations without permission • Must not take “souvenirs” from nature • Must follow the instructions of the cruise manager and their staff and remain with the group The tour operator • Must provide this code of conduct to the officers, crew and passengers • Must provide an expert guide for every 20 passengers • Must ensure comprehensive and sensitive preparation while on board • Must use only ships suitable for the Arctic/ Antarctic • Must commit the entire ship to an anti- throwaway mentality ClimatePartner facilitates climate-neutral printing, for example, via funding for recog- nised carbon-offsetting projects. We print all advertising materials on FSC-cer- tified paper. The seal of the Forest Stewardship Council is given to wood and wood products obtained from responsibly cultivated forests. We use Deutsche Post’s GoGreen label – which offers climate-neutral postage – for all our advertising materials.

37 FOR DIALO GUE AND BINDING STANDARDS. Our commitment to initiatives and associations. The International Association of Antarctica Tour Operators promotes a respectful atti- tude to the Antarctic environment. Hapag-Lloyd Cruises co-founded the association in 1991. IAATO has defined detailed standards on environmental protection and passenger safety – as a member, we are committed to observing these standards. It also stipulates where landings are permitted and provides a binding code of conduct for tour operators and passengers (see page 35). Hapag-Lloyd Cruises is also a member of the Cruise Lines International Association (CLIA). This globally active association represents 14 cruise operators in Germany alone and promotes networking and dialogue both within and outside the industry – for example, with ports, politicians, suppliers and NGOs. Central topics include current environmental issues and ways to make cruises more sustainable. We are also a member of the Association of Arctic Expedition Cruise Operators (AECO). Founded in 2003, this organisation promotes responsible, sustainable and safe tourism in the Arctic north of the 60th line of latitude and sets high standards to achieve these goals. Among other things, the AECO draws up guidelines on dealing with wild creatures, local communities and the regional nature, both for tour operators and their guests. OTHER ORGANISATIONS WE SUPPORT The UK Antarctic Heritage Trust has set itself the goal of preserving, enhancing and promoting British Antarctic heritage. A sustainable nature protection programme is an important part of this. The sea rescuers of the German Maritime Search and Rescue Service are on call around the clock in the North and Baltic seas with a fleet of 60 sea rescue cruisers and lifeboats. The South Georgia Heritage Trust supports efforts to preserve the native flora and fauna on South Georgia and in the surrounding waters.